Casie AI for customer success

Create Custom AI Agent for CS

Customize your AI agents to your brand and knowledge

Bespoke AI agents for unparalleled customer engagement

  • Guarantee brand consistency across all interactions by tailoring your AI agent’s avatar, descriptions, and brand tone.

  • Define your knowledge surfaces – supports, Slack, forums, Twitter, internal docs – for Casie to regularly scan and leverage for top-notch support.

Free up time for other key responsibilities

AI-powered support for efficiency and impact

  • Let your custom AI assistant handle Tier 1 & Tier 2 support queries, ensuring swift, accurate responses.

  • Intervene only when human expertise is truly needed, creating more time for meaningful connections and other responsibilities.

Reduce CS rep turnover and cultivate all-stars

Turn more team members into top performers with less turnover

  • Casie's instant knowledge access boosts team confidence and performance, creating a learning culture that keeps your team engaged and growing.

  • Focus on growth strategy and team rewards instead of constant hiring.

Streamline CS team onboarding and learning

Say goodbye to the “90 Day Knowledge Fade”

  • Casie delivers ongoing, on-demand learning within Slack, ensuring your team retains and applies their training effectively.

  • Slash the time you spend creating and reinforcing training materials, and let Casie handle the heavy lifting.

Generative AI for Sales Enablement

Gather insights for targeted sales enablement

Quickly identify your CS team's challenges and hurdles

  • Casie analyzes Slack conversations to pinpoint common questions, repetitive tasks, and areas where your team needs support.

  • Use these insights to craft targeted trainings and optimize your sales process for maximum efficiency.

Proactive and catered upsells, powered by AI

Smart recommendations that drive revenue

  • Let your AI agent deliver personalized upsell recommendations based on past community interactions and support docs.

  • Ask your AI agent which customers may benefit from upsell conversations based on their latest inquiries.

Unlock peak customer success performance

Lightning-fast resolution times and support doc maintenance

  • Empower your reps with direct access to your AI assistant for insights from the latest support docs product marketing, and help forums.

  • Let your AI assistant improve efficiencies by identifying support documentation gaps and drafting using customer interactions.